Your next month of bookings is already in your customer list
The people who already bought from you are the warmest pipeline you have, and the least worked. The agent runs a natural check-in through the dormant rows on your rules, and hands you the ones worth a call.
Hi Priya, it is Marsh & Fenn Insurance. Your home cover lapsed back in March, and premiums have moved since. Would a quick no-obligation comparison be useful? Reply STOP to opt out.
Go on then, what would it be now?
Happy to sort that. One of our advisers can talk you through a figure directly. Does tomorrow afternoon suit, or is the morning easier?
Afternoon is fine.
Booked for 2pm tomorrow. I have passed your details to Dan, who will have the comparison ready. Thanks Priya.
Revenue you already earned
The cheapest customer to win is the one you already had
Winning a new customer costs many times more than keeping one, and the list is sitting in your system already. What is missing is not intent, it is somebody with the hours to work it.
The economics of the customers you already have
Independent industry research, not our own results. Research on what an existing customer relationship is worth.
Acquiring a new customer costs 5 to 25 times more than retaining an existing one (Harvard Business Review).
Source: Harvard Business Review, 2014
Bain & Company research found that increasing customer retention by 5% increases profits by 25% to 95%.
Source: Bain & Company, via HBR, 2014
Per the book Marketing Metrics (as reported by Forbes), the probability of selling to an existing customer is 60-70%, versus 5-20% for a new prospect.
Source: Marketing Metrics, via Forbes, 2013
What it actually does
The list, working row by row
Dormant customers regain ink as the agent reaches them. The rows that stay dormant stay dormant, because an honest run is not a full one.
Where a dormant list is worth the most
Each vertical listed with the job worth taking off your team first.
- Erkunden
Home Services & Trades
Answer the phone from the top of a ladder.
- Erkunden
Legal
Every enquiry handled like it might be your biggest case.
- Erkunden
Financial Services
Qualify every enquiry before it reaches an adviser.
- Erkunden
Insurance
Catch the renewal call nobody got round to.
- Erkunden
Logistics
Stop answering "where is my delivery?" by hand.
- Erkunden
Retail & Consumer
Answer the questions that decide the sale.
- Erkunden
Travel & Hospitality
Take the booking while the phone is still ringing.
Die Plattformen, auf denen wir aufbauen
Wählen Sie eine Kategorie, um die Plattformen darin zu sehen – Zeile für Zeile: Was jede macht und wie weit unsere Integration mit ihr geht. Jede Reihe ist verantwortbar.
Plattform
Was wir darauf bauen
Integration
Verbindet sich mit
Verbindet sich mit
Verbindet sich mit
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Database reactivation
Working an old list, without annoying it
It can be, and the lawful basis is yours to hold, not ours to invent. Reactivation reaches people who are already your customers, and under UK GDPR and PECR that existing relationship is what a lawful contact rests on: most often the soft opt-in for your own similar products or services, or a consent you already collected. We set the campaign up to respect that basis, and during scoping we go through your list with you so you are contacting people you are entitled to contact. We do not buy lists, and we will not message people who were never your customers.
Either, and usually we start with the channel your customers already expect from you. For most lists a short, plain message opens the conversation, and a voice agent can follow up where a call fits better. We agree the channel and the opener with you before anything goes out, and every message says who it is from and how to stop.
Your list stays yours. It is hosted in the EU, on Hetzner Cloud in Nuremberg, Germany (EU), under UK GDPR, used only to run the campaign you asked for, and never shared or sold. You can ask us to delete it, and the responses along with it, at any time, and we do. We are a UK limited company and the ICO is our supervisory authority.
It sounds like a business getting back in touch, not a call centre reading a pitch. No pressure scripts, no false urgency, no pretending to be something it is not. The opener reminds the customer who you are, gives them a reason the timing might suit them, and makes it easy to reply or to opt out. You approve the wording before a single message goes out.
Immediately and permanently. Every message carries a plain way to stop, one reply is enough, and anyone who opts out is removed and never contacted again. Quiet hours are respected, so nothing goes out late at night or early in the morning. The point of reactivation is to be welcome, and honouring a no the first time is how it stays that way.
The reply comes to you. When a customer shows interest, the agent captures what they want and hands it to your team in the channel you already use, booking the next step where that is the right move. You are never left wondering what the campaign turned up: interested customers arrive as real, followed-up conversations, not a spreadsheet you still have to work through yourself.
Put your customer list back to work
Schedule a setup call and we will show you how reactivation would work on your own list.
Reputation automation first. The full front office when you need it.
We run your review requests, AI-drafted replies on Google Business Profile and Facebook, and repurposing as a steady process — and we design, build, and run the AI agents that answer, qualify, chase, and rebook alongside it. Start with reputation, or hand us the whole front office.
Voice AI Receptionist
Answers every call in seconds and books the job, around the clock.
Picks up every call, day or night
No hold music, no voicemail. Every inbound call is answered and handled, around the clock.
Books directly into your calendar
The agent checks your real-time availability and books the appointment without any staff involvement.
Sounds human, trained on your tone
We train the voice on your actual scripts, FAQs, and service descriptions, so every caller feels heard.
Speed-to-Lead Automation
Replies to every new enquiry in seconds, before it goes cold.
Replies the moment a lead submits
As soon as a form comes in, the agent fires a personalised SMS, email, or call, not twenty minutes later.
SMS, email, and voice fallback
We sequence across channels automatically. If SMS does not land, voice follows, then email.
Beats slower competitors to the reply
The business that answers first usually wins the job. We make sure that business is yours.
Database Reactivation
Wins back dormant customers with a natural check-in call.
Outbound calls to dormant customers
We upload your customer list and the agent reaches out with a natural check-in, no robocall scripts.
Personalised from your knowledge base
Every call references the customer's history, last service, and your current offers, so it feels relevant.
Books straight into your calendar
When a dormant customer is ready to return, the agent books them in on the spot, with no staff time.
AI Lead Generation
Captures and qualifies every enquiry, not just the traffic.
Captures every enquiry, not just the click
Web chat, forms, and calls funnel into one qualified pipeline instead of scattering across inboxes.
Qualifies before it reaches you
The agent asks your qualifying questions up front, so your team only spends time on leads worth it.
Routed to the right place
Qualified leads land in your dashboard with the full conversation attached, then flow to the CRM you use.
Custom AI Development
Bespoke AI agents, built by an engineer who spent twelve years building systems for global banks.
Bespoke agents, built to spec
When an off-the-shelf agent is not enough, we design one around your workflow, your data, and your tools.
Twelve years of bank systems behind it
Twelve years building production systems for financial institutions, applied to your automation.
Shipped, monitored, iterated
We deploy, watch it in production, and refine, rather than handing over a demo and walking away.